Past performance
Five representative engagements across contact centers, FOIA, training, administration, and benefits. References available to contracting officers on request.
TDB supplies Customer Service Representatives and call center services at six VHA call center locations. Work covers eligibility reviews, appointment scheduling, and outbound reminder calls for VHA beneficiaries. As the program's needs changed, TDB adjusted with flexible coverage schedules rather than renegotiating scope.
TDB helped process a backlog of over 100,000 Freedom of Information Act and Privacy Act cases for USCIS and CBP on a production-based, fixed-price contract, which made project costs simpler and more accurate to estimate for the government. TDB personnel achieved a 98% first-time processing acceptable quality level.
Under a multi-year contract, TDB built eLearning platforms and online desk procedures for more than 400 VA employees working on CHAMPVA and the Non-VA Medical Care Program Office. TDB standardized over 600 desk procedures and converted them into online training modules, making training easier and more efficient than the paper-and-shadowing process it replaced.
TDB provided personnel for technical and administrative services in IT, finance, and business analysis supporting the National Business Center and the Aviation Management Division, at sites in Boise, Phoenix, Atlanta, Anchorage, and Antarctica.
On a multi-year contract, TDB provides Accounting Clerks and Scanning Technicians supporting the expansion of BCE's Child Care Subsidy Program, which serves more than 9,000 Army families.
Agencies served
A sample of the departments and agencies whose programs TDB staff have supported.
Agency names and seals identify current or past customers and do not imply endorsement.
What these have in common
Each of these programs was staffed from pre-screened pools, cleared in-house, trained on role-specific desk procedures, and measured against an acceptable quality level agreed with the government before work began.
How we run a programVeteran-heavy pipeline, internal recruiters.
Federal background investigations processed in-house.
Desk procedures and eLearning before day one.
AQL reported on the government's cadence.
We'll provide contract numbers, CPARS-ready summaries, and points of contact for any of the programs above.
