TDB provides BPO, KPO, and LPO solutions in the following areas:
Call Center Staffing, Training, and Management
Medical Claims Review, Coding & Processing
Medical Supply Chain Logistics
Disinfection, Sterilization, Decontamination & Sanitization Svcs
Scalable Workforce Staffing
Legal Support Services
FOIA and Privacy Act Review & Backlog Elimination.
Providing services nationwide for over two decades, we have proven our ability to serve the government and the private sector with the highest levels of quality and productivity.
TDB has become a leader among workforce solutions providers and was recognized by U.S. Veterans Magazine as a “Best of the Best” Top Service-Disabled Veteran-Owned Business in both 2014 and 2015.
SERVICE AREA EXPERTISE
OUR GSA SCHEDULES
Office, Imaging, and
Professional and Allied Healthcare Staffing
Whether you need full new program start-up assessment or mid-program efficiency improvements, TDB analysts can help you achieve your goals.
Legal and Regulatory Assessment
Records and Data Review
Business Process Modeling
We use best-of-breed applications and have invested in internal tools that empower our on-site, remote, and distributed team members to achieve the mission.
SilkRoad Powered Recruiting and Onboarding
MAXIMUS Federal IBR Tracking System
E-Discovery Applications (e.g. Relativity, Ringtail)
Government Approved Accounting System
Web-based Time Tracking
Achieving your objectives is the direct result of careful planning. Based on our analysis of your needs, we create planning documents that govern operations and program management.
Workflow Process Design and Optimization
Roles and Permissions Documentation
Data Capture Requirements
Staffing and QC Plans
Schedules and Milestones
Training Program Design
Our in-house recruiting team and network of external recruiters maintain and build relationships with the best talent in our service areas. Whether you need a single person help desk, an expert medical review panel, a call center, or a team of FOIA review experts, TDB can help you execute the mission.
Pre-Screened Talent Pools
Rapid Federal Background and Security Clearances
Experienced Internal Recruiters
External Recruiter Network
Specialized Skills and SMEs in Medical, Legal, FOIA
Our case review systems proactively predict volume changes, enabling us to dynamically adjust staffing plans to continue to exceed your processing time and quality goals.
Our proven training programs get personnel deployed quickly with the right skills to get the job done, at best-in-class first time Average Quality Levels.
Medical Claims Processing
FOIA Request Review
Document Processing and Data Entry
TARGETED ONGOING TRAINING
We have high standards, and our systems continuously collect data on team and individual productivity and quality. When key metrics lag our targets, additional training and support is applied to ensure everyone excels in our performance-driven culture.
Disciplined project management and our Continuous Improvement protocols ensure your program operates smoothly, on schedule, and regularly exceeds KPI goals.
Metrics Monitoring and Dashboards
Rigorous Quality Control
Continuous AQL and Productivity Improvements
Predictive Case Volume Monitoring
Records Management and Document Processing
OUR KPI: CLIENT SATISFACTION
Our primary mission is to make sure we are constantly exceeding our
client’s expectations. We take pride in delivering better quality, higher
efficiency, and more proactive service than our competitors. Our
formal Quality Policy and client-focused culture guarantee your
Our pre-screened candidate pools and expertise in rapidly obtaining
Federal Background Investigation and Security clearances ensures
that we can staff your program quickly.
QUALITY, DISCIPLINE, SECURITY
TDB delivers industry-leading accuracy rates and quality levels. Our rates start high and continuously improve.
Our commitment to quality and process management discipline is demonstrated in our adherence to the Six Sigma framework and PMBOK best practices for project management. Our Quality Management System implements formal documented processes, realtime KPI measurement, and Continuous Quality Improvement.
We regularly handle Protected Health Information (PHI) and Personally Identifiable Information (PII) and are fully HIPAA compliant with our physical, network, and process security measures.
Our in-house recruiting team and network of external recruiters maintain and
build relationships with the best talent in our service areas. Our deep bench
of pre-screened talent is ready to staff your program.
Whether you need on-site staff or a remote call center, TDB gets personnel deployed quickly addressing your program needs.
With many of our recruits coming from military service and our proven expertise at facilitating fast-track investigations, our pipeline quickly moves recruits through the clearances process.
From eligibility review specialists to FOIA request analysts, our proven training programs prepare staff to hit the ground running. We create custom training and eLearning programs as needed by your unique requirements.
TDB is a Service Disabled Veteran-Owned Small Business (SDVOSB). Founded by former United States Marine and Purple Heart recipient Terry Bryan, TDB takes immense pride in serving our government clients with the highest standards of service, discipline, and accountability. Our Veterans First hiring philosophy and training programs create employment opportunities for our nation’s veterans.