PROGRAM SOLUTIONS

We use best-of-breed applications and have invested in internal tools that empower our on-site, remote, and distributed team members to achieve the mission.

SilkRoad Powered Recruiting and Onboarding

MAXIMUS Federal IBR Tracking System

E-Discovery Applications (e.g. Relativity, Ringtail)

Government Approved Accounting System

Web-based Time Tracking

Achieving your objectives is the direct result of careful planning. Based on our analysis of your needs, we create planning documents that govern operations and program management.

Workflow Process Design and Optimization

Roles and Permissions Documentation

Data Capture Requirements

Approval Workflows

Staffing and QC Plans

Schedules and Milestones

Metrics Development

Training Program Design

Our in-house recruiting team and network of external recruiters maintain and build relationships with the best talent in our service areas. Whether you need a single person help desk, an expert medical review panel, a call center, or a team of FOIA review experts, TDB can help you execute the mission.

Pre-Screened Talent Pools

Rapid Federal Background and Security Clearances

Experienced Internal Recruiters

External Recruiter Network

Specialized Skills and SMEs in Medical, Legal, FOIA

DYNAMIC STAFFING

Our case review systems proactively predict volume changes, enabling us to dynamically adjust staffing plans to continue to exceed your processing time and quality goals.

Our proven training programs get personnel deployed quickly with the right skills to get the job done, at best-in-class first time Average Quality Levels.

Medical Claims Processing

FOIA Request Review

Document Processing and Data Entry

TARGETED ONGOING TRAINING

We have high standards, and our systems continuously collect data on team and individual productivity and quality. When key metrics lag our targets, additional training and support is applied to ensure everyone excels in our performance-driven culture.

Disciplined project management and our Continuous  Improvement protocols ensure your program operates smoothly, on schedule, and regularly exceeds KPI goals.

Engaged Oversight

Metrics Monitoring and Dashboards

Regular Reporting

Rigorous Quality Control

Continuous AQL and Productivity Improvements

Predictive Case Volume Monitoring

Records Management and Document Processing

OUR KPI: CLIENT SATISFACTION

Our primary mission is to make sure we are constantly exceeding our

client’s expectations. We take pride in delivering better quality, higher

efficiency, and more proactive service than our competitors. Our

formal Quality Policy and client-focused culture guarantee your

satisfaction.

QUALITY, DISCIPLINE, SECURITY

TDB delivers industry-leading accuracy rates and quality levels. Our rates start high and continuously improve.

Our commitment to quality and process management discipline is demonstrated in our adherence to the Six Sigma framework and PMBOK best practices for project management. Our Quality Management System implements formal documented processes, realtime KPI measurement, and Continuous Quality Improvement.

We regularly handle Protected Health Information (PHI) and Personally Identifiable Information (PII) and are fully HIPAA compliant with our physical, network, and process security measures.

With many of our recruits coming from military service and our proven expertise at facilitating fast-track investigations, our pipeline quickly moves recruits through the clearances process.

From eligibility review specialists to FOIA request analysts, our proven training programs prepare staff to hit the ground running. We create custom training and eLearning programs as needed by your unique requirements.