SERVICE AREA EXPERTISE
General Program Support
As one of the top 5 most utilized government contractors for GSA Schedule 736 Temporary and Administrative Staffing (TAPS), TDB provides a wide variety of temporary services to federal agencies each year. Whatever your agency’s personnel needs, we can meet them with over 225 different labor categories under our 736 Schedule.
TDB has successfully placed thousands of temporary support personnel at federal worksites—all of them clearing federal background investigations. We identify and train high-quality administrative and clerical personnel for both short and long term
government projects. Contact us with your staffing needs today.
RELATED SUCCESS STORIES
Department of the Interior
National Business Center and Aviation Management
IT, Finance, Business Analysis
General Services Administration
Region 6 Financial and Payroll Services
Benefits Administration
No matter your project size, TDB offers creative call center management, technology, customer service, data analysis, and performance-based solutions to your inbound and outbound call center needs. Whether you need a 2-person help desk at your office or a 2,000-person customer service staff housed at TDB’s facilities, our knowledgeable team will handle staffing and operation of your call center project from start to finish.
The latest call center systems, telephone, and internet chat technology
Training tailored to your service needs
Customized quality control plans to track quality individually and collectively
Metrics reporting to track program productivity and service levels
RELATED SUCCESS STORIES
Department of Veterans Affairs
Veterans Healthcare Administration
Eligibility Reviews, Appt Scheduling, Outbound Reminders
From IT to facilities management and security services, TDB can tailor staffing and solutions for your unique needs and agency systems.
Data Warehousing
Business Intelligence Systems & Analytics
Dispatch & Switchboard Operations
Logistic & Security Services
Facilities Management
eLearning Training Modules
RELATED SUCCESS STORIES
Department of Veterans Affairs
Veterans Healthcare Administration
eLearning for Desk Procedures
State of Louisiana
Army and Air National Guard
Construction and Facilities Management
Healthcare Services
Our integrated suite of healthcare services offers 360° operational support for your care delivery systems, including personnel placement, customer service, and claims processing.
360°
OPERATIONAL SUPPORT
Read more on our full Healthcare Services page.
Legal
TDB provides in-person, telephonic, and video court reporting and transcription
services—all with rapid turn-around times so you’re not left waiting for important
information to move your proceeding, project or investigation forward.
Reporters
Real-Time Steno-Captioners
Transcripts
Document Scanning & Numbering
We can take care of your video deposition needs nationwide. Our network of
experienced professional legal videographers can help you get the depositions and data you need, fast
Secure Digital and Physical Media Delivery
Searchable Transcript Files
TDB Secure Digital Backup Archive
Our nationwide network of certified eDiscovery, transcription, research, technical writing, and general litigation support professionals allow us to work with federal, state and local government agencies, anywhere within the United States.
eDiscovery Implementation & Support (Relativity, Ringtail)
Data Security Best Practices
Document Management & Review
Local Expertise, National Coverage
Transcription Services
Rapid Turn-Around Times
In conjunction with our partner The CJK Group (CJK), TDB provides multi-language
eDiscovery managed review services for the discovery phase of litigation.
Multi-Language Review is a specialized managed review & staffing technique tailored to support cross-border eDiscovery and data-intensive discovery phases.
Our bilingual Attorney Project Managers and Senior QC Attorneys have proven expertise in cross-border matters related to Foreign Corrupt Practices Act (FCPA), patent infringement, International Trade Commission (ITC) 337 Investigations, and time-sensitive Federal Trade Commission Hart-Scott-Rodino (HSR) Act Second Request document reviews.
Transactional Due Diligence
Regulatory Proceedings
Privilege Reviews
Attorney Project Managers
Senior Quality Control Attorneys
FOIA/PA
TDB provides Freedom of Information Act (FOIA) and Privacy Act (PA) backlog
processing support services to the Federal Government, including the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), and Customs and Border Protection (CBP).
TDB has processed over 100,000 FOIA/PA cases with first-review AQLs above 98%. We regularly handle Protected Health Information (PHI) and Personally Identifiable
Information (PII).
Experienced FOIA Attorney-Analysts
Proven Best Practices for Backlog Reduction
Case Reviewer/Approver Training
Complete Case Lifecycle Management
CAPABILITIES STATEMENT
TDB FOIA/PA Capabilities And Expertise
RELATED SUCCESS STORIES
Department of Homeland Security
USCIS, CBP
Fixed Price Backlog Elimination
We have extensive experience with government records systems and secure information handling protocols. Our experienced records management team, security-cleared analysts and encrypted online case review system enables us to handle large volumes of reviews very effciently, at best-in-class AQLs.
On-site and O-site Records Processing
Document Scanning, OCR, and Data Extraction
Secure Facilities
Secure Protected Health Information (PHI) and Personally Identifiable Information (PII) Handling
Automated Workflows
Real-time Monitoring Dashboards
Our proven training programs prepare our case reviewers to effciently redact your
records as required by FOIA legislation and relevant case law.
Customized Training Programs
80 Hours Initial Reviewer Training
Continuous Quality & Productivity Improvements
Senior FOIA Analyst Quality Control
Every FOIA request is different, and each response must be customized to the specifics of the situation. Our experienced analysts utilize best-practices language and data-driven templates to communicate clearly with the requester and enable fast case resolution.
Response Authoring
Printing and Mailing