No matter your project size, TDB offers creative call center management, technology, customer service, data analysis, and performance-based solutions to your inbound and outbound call center needs. Whether you need a 2-person help desk at your office or a 2,000-person customer service staff housed at TDB’s facilities, our knowledgeable team will handle staffing and operation of your call center project from start to finish.

The latest call center systems, telephone, and internet chat technology

Training tailored to your service needs

Customized quality control plans to track quality individually and collectively

Metrics reporting to track program productivity and service levels

RELATED SUCCESS STORIES

Department of Veterans Affairs

Veterans Healthcare Administration

Eligibility Reviews, Appt Scheduling, Outbound Reminders

From IT to facilities management and security services, TDB can tailor staffing and solutions for your unique needs and agency systems.

Data Warehousing

Business Intelligence Systems & Analytics

Dispatch & Switchboard Operations

Logistic & Security Services

Facilities Management

eLearning Training Modules

RELATED SUCCESS STORIES

Department of Veterans Affairs

Veterans Healthcare Administration

eLearning for Desk Procedures

State of Louisiana

Army and Air National Guard

Construction and Facilities Management

We can take care of your video deposition needs nationwide. Our network of

experienced professional legal videographers can help you get the depositions and data you need, fast

Secure Digital and Physical Media Delivery

Searchable Transcript Files

TDB Secure Digital Backup Archive

Our nationwide network of certified eDiscovery, transcription, research, technical writing, and general litigation support professionals allow us to work with federal, state and local government agencies, anywhere within the United States.

eDiscovery Implementation & Support (Relativity, Ringtail)

Data Security Best Practices

Document Management & Review

Local Expertise, National Coverage

Transcription Services

Rapid Turn-Around Times

In conjunction with our partner The CJK Group (CJK), TDB provides multi-language

eDiscovery managed review services for the discovery phase of litigation.

Multi-Language Review is a specialized managed review & staffing technique tailored to support cross-border eDiscovery and data-intensive discovery phases.

Our bilingual Attorney Project Managers and Senior QC Attorneys have proven expertise in cross-border matters related to Foreign Corrupt Practices Act (FCPA), patent infringement, International Trade Commission (ITC) 337 Investigations, and time-sensitive Federal Trade Commission Hart-Scott-Rodino (HSR) Act Second Request document reviews.

Transactional Due Diligence

Regulatory Proceedings

Privilege Reviews

Attorney Project Managers

Senior Quality Control Attorneys

We have extensive experience with government records systems and secure information handling protocols. Our experienced records management team, security-cleared analysts and encrypted online case review system enables us to handle large volumes of reviews very effciently, at best-in-class AQLs.

On-site and O-site Records Processing

Document Scanning, OCR, and Data Extraction

Secure Facilities

Secure Protected Health Information (PHI) and Personally Identifiable Information (PII) Handling

Automated Workflows

Real-time Monitoring Dashboards

Our proven training programs prepare our case reviewers to effciently redact your

records as required by FOIA legislation and relevant case law.

Customized Training Programs

80 Hours Initial Reviewer Training

Continuous Quality & Productivity Improvements

Senior FOIA Analyst Quality Control

Every FOIA request is different, and each response must be customized to the specifics of the situation. Our experienced analysts utilize best-practices language and data-driven templates to communicate clearly with the requester and enable fast case resolution.

Response Authoring

Printing and Mailing